Market Response to ISO 9000 Certification of Software Engineering Processes

Today, software development can be a risky business. Far too often the software development process fails. One way to reduce the costs associated with software development may be to modify the software engineering processes of a company so that they can be certified as meeting standards such as those specified in the ISO 9000 (International Organization for Standardization) series. A number of studies has argued that such certification should reduce the costs associated with software development (Kuilboer & Ashrafi, 2000; Stelzer, Mellis, & Herzwurm, 1997; Terziovski, Samson, & Dow, 1997), and a great deal has been written on how to apply these standards AbstrAct